Our Customer Service Department is open Monday through Friday 9:00AM - 5:00PM EST. If you are having difficulty placing an order or have questions, please email us at info@catalinadelatorre.com,  Inquiries via email or voice mail are addressed within 24 hours or during the next business day.


SHIPPING AND HANDLING

Most of the products for sale online are in-stock. However, due to the hand-fabricated nature of our products, some require longer delivery times. If products are not available in stock or available to meet shipping requirements, you will be contacted via email. Orders received 8:00am EST for in-stock items will ship the same day. Orders received after 8:00AM EST will ship the following business day. We ship, UPS, USPS Ground, 3-Day Air, 2-Day Air, and Overnight (excluding Sat. delivery) to the United States. (For international orders, please email  us at info@catalinadelatorre.com. We require a physical address as UPS will not deliver to P.O. boxes.

Our shipping costs for the contiguous United States are listed below. For shipping to Hawai'i, Alaska and Puerto Rico, please call us for quotes. Pricing may vary based on the weight of the package and the shipping address. Pricing is subject to change.

Estimates based on 1 lb. package insured to average product cost value. Heavier or more expensive packages will incur higher charges.For shipments outside the continental USA, please email us to info@catalinadelatorre.com or call us at 781-2818202. Customers are responsible for international duties, taxes, and refused shipping charges. International orders are considered final sale and cannot be returned for credit.  Please add one day to shipping time frames during Holidays as most carriers are closed.

USING A COUPON OR GIFT CERTIFICATE.

To redeem or coupon or gift certificate, indicate coupon or gift certificate as the form of payment on the shopping cart page. Enter the code into the prompt box. This will apply discounts and credits to your total. If the gift certificate does not cover the entire amount due, you can pay the remaining portion of your balance via credit card.